Customer Service

Customer Service is Microsoft’s CRM solution for your service area. It is perfect for your call centres, which manage queries, operational actions, complaints, and case management. It comes with personalised workflows for any action or process your people need to follow. This can all be monitored and improved with easy reporting to show how your team is performing against targets and areas you need to focus on.

Engage with customers on any channel or device – Deliver effortless experiences on your customers’ terms, through any channel and on any device.

Deliver a fast, personalised service – Make it easy for agents to meet ever rising customer expectations. Intelligent processes guide agents to the right action every time with set SLAs.

Learn from every interaction – Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide services.

Innovate with a modern and adaptable platform – Drive innovation with an application that is easy to tailor, extend and connect to other apps and services that you already use.

Dynamics 365 field services

• Dynamics 365 Field Service is Microsoft’s solution to help you deliver a quality, proactive service in the field. The solution empowers you to optimise your field operations through in-built intelligence and remote monitoring.
• Uncover and resolve service issues remotely – Prevent an influx of service calls by remotely detecting and resolving issues before they happen using the Internet of Things (IoT).
• Transform your field service operations  – Improve fix time rates with hands-free video calling that allows field technicians to share what they see and get immediate help from offsite experts.
• Optimise resource – Increase your organisation’s productivity and profits by enabling more appointments per day with optimised routes and assignments. Give technicians real time customer and job data on their mobile devices, even while offline.
• Exceed your customers’ expectations with every interaction – Allow your customers to be informed and empowered with self-service portals, proactive updates and real-time tracking.