Power Virtual Agents

Empower everyone to easily build intelligent chatbots.

Build intelligent, no-code chatbots with Power Virtual Agents.

Power Virtual Agents, part of the Power Platform, empowers teams to create powerful chatbots, supporting an improved customer experience, at scale. Through a no-code approach and a graphical interface, customer service professionals, rather than developers, can create impactful chatbots in just a few simple steps.

Power Virtual Agents addresses many of the challenges associated with bot-building. With ease of configuration and the ability to integrate easily with platforms such as Dynamics 365 Customer Service, it allows subject matter experts to develop chatbots to suit their needs and reduces the reliance on developers to build and maintain a chatbot.

Key Benefits

• Offer 24/7 customer service – This is especially useful for global organizations because agents can be available across all time zones.
• Reduce costs – Rather than hire additional customer service staff to accommodate increasing volumes of enquiries, organizations can create virtual agents to respond to low-level inquiries.
• Escalate complex tasks – Virtual agents can resolve numerous low level requests. However, If the virtual agent receives a more complex enquiry it can automatically escalate the request to a live agent, so that the task gets the level of care and attention it deserves.
• Provide personalized troubleshooting – Virtual agents can integrate with back-end systems, enabling them to draw from an abundance of information, including data on customers and employees. Using this information, virtual agents can offer responses and recommendations tailored to an individual.
• Adapt in real time – Power Virtual Agents uses Azure machine learning to learn and adapt to different situations in real time and thereby generate more accurate and effective responses to customer enquiries.
• Automate repetitive or repeatable tasks – From qualifying leads to processing incoming service tickets, Power Virtual Agents manages tedious or easily repeated tasks. Doing so both streamlines business processes and enables employees to focus on other more valuable work projects.